Terms & Conditions

Last Updated: August 12, 2025

1. Introduction

Welcome to Konnekt Smart Life. These Terms & Conditions govern your use of our services.

2. Services Provided

Konnekt Smart Life provides internet access, router installation, support services, and other associated digital services ("Services"). Availability may vary by location and network conditions.

3. Account Registration

You must provide accurate information when registering. You are responsible for your account’s security and activity.

4. User Obligations

Users agree not to misuse services or violate applicable laws.

5. Prohibited Activities

Activities such as hacking, spamming, and network abuse are strictly prohibited.

6. Billing and Payments

Billing is on a monthly basis. Payments are due every 30 days. Non-payment may lead to service suspension or termination.

8. Service Interruptions

Service may be interrupted due to maintenance or unforeseen issues. Konnekt Smart Life is not liable for any loss or damages from service interruptions.

9. Network Management

We may manage network traffic to maintain service quality.

10. Equipment

Equipment provided remains the property of Konnekt Smart Life unless purchased by the customer.

11. Installation

Installation appointments are scheduled based on technician availability.

12. Service Termination

We reserve the right to terminate service for violations of these terms.

13. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for more details.

14. Service Commitment and Refund Policy

Konnekt SmartLife is committed to delivering up to 90% of the advertised service availability under normal operating conditions. Actual speeds and uptime may vary due to factors beyond our control, including user location, device capability, and environmental conditions.

Once the service has been activated, no refunds will be issued. Customers are advised to ensure readiness before activation.

15. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages.

16. Indemnification

Users agree to indemnify and hold harmless Konnekt Smart Life from claims arising from service use.

17. Governing Law

These terms are governed by the laws of Kenya.

18. Amendments

We may update these terms at any time, with changes effective upon posting.

19. Cookies & Tracking

We use cookies and tracking technologies to improve your browsing experience and deliver personalized content. By using our services, you consent to this tracking as described in our Privacy Policy.

20. Contact Us

If you have any questions, please contact us via our official channels.
Email: ccs@konnektsmartlife.com
Phone: +254 799 333 639